What our Customers say...
My wife and I couldn't have been more pleased with SERVPRO from start to finish. They came out the night we discovered our flooded basement at 9:00 pm and didn't leave until everything was cleaned out with driers running full-go about 2:30 in the morning--well after we were in bed upstairs! They were fabulous and very professional every step of the way. We were very impressed.
Every employee that entered our home was courteous, kind, and professional but Jane Rose, who was our main contact throughout, was outstanding! She returned emails and phone calls promptly kept on top of everything and were the ultimate professional. I wouldn't hesitate a nanosecond to use them again. Thank you for all that SERVPRO has done.
Sincerely, Joe and Trish C
Linda said she was 110% happy with EVERYTHING SERVPRO did for her. She said Devon specifically was a gem, he mentioned to her "don't worry Linda we will take care of it" and we did, she was super super impressed with us and wanted to make sure Devon got the recognition he deserved. She did ask if there was anything she could do for SERVPRO/Devon, because she was just so proud at how everything turned out.
Brian Sabers and his team assisted with water mitigation in our West Liberty home recently. They were prompt, respectful, diligent, and communicated thoroughly each step of the mitigation process. The total bill was a few dollars lower than the agreed-to cost for their service. We would use the IC/Coralville SERVPRO team again.
A giant THANK YOU for taking care of the mess in my house (behind the fridge and my soaked, mold-growing carpet). Your team was magnificent: efficient, cheerful, careful, and informative...and there were different people each of the days they were here. You can be proud.
[SERVPRO] colleagues are very professional and had a calming effect on me and my anxieties about the water damage. In fact, they took charge and did it in such an easy-going way, I actually enjoyed working with them on a Sunday. The realtors were concerned about having to remove their paper files from several cabinets, but your team just moved the cabinets out of the way without having to empty them. Anyway, I have included some of my colleagues on this communication to remind us all that SERVPRO is the company to call when things go bad. Thanks again!
Your representative cleaned carpets for me in July. He was a very hard worker and did a great job. Very satisfied.
The team was above outstanding in their service. Both my sister and I would wholeheartedly recommend your company to anyone.
Very professional, timely and courteous. Would use again and highly recommend!
December 27th we had sewer backed up in our basement. After calling SERVPRO I couldn’t believe how quick Kelly and his team responded. There work was quick, efficient they all worked as a team I was very impressed. When the contractor came out he made the comment “you can sure tell you had the A team at work here. A representative from that team was here every day to take readings on how things were drying. I truly cannot say enough about this crew.
Thank you so much for all your assistance. You have a wonderful crew of caring, helpful individuals that have made this experience so much more pleasant than it could have been. A big thanks to you all and for all your patience.
Thank you for your quick service. Your guys were all friendly and got their job done. I'm so thankful to get my house back together again.
Thank you guys for a super job!
Thanks for everything! We mostly worked with Traci, Amanda, and Brian, they were awesome, kind, courteous, compassionate, and professional.
Kelly and Jordan were amazing to work with. From day one they were in my house and making phone calls to insurance to get my water damage taken care of. They made numerous trips, phone calls, and went above and beyond what their job calls for to ensure that I was taken care of. When the clean up started on my house, they did an amazing job making sure that it was done accurately and appropriately. I was expecting a rip and tear job but instead, everything was handled delicately. They kept not only me, but my insurance adjuster and contractor informed with their progress. I could go on and on about how amazing these guys are. I would 1000% recommend Kelly and Jordan from SERVPRO!
Prompt service and kept me informed every step of the way for everything part of the project.
The people were awesome 10/10*
Devon, Chris, Jeff, and Brian were top shelf professionals. My family is thankful for the care and compassion displayed.
Explanation of what's going on was appreciated.
The service was fast and efficient and workers and contact people were friendly and helpful.
Response was great even though there was multiple flooding issues from recent rainfall. Brought the right and quantity of equipment and tried to keep unnecessary damage minimal making it easier to get back to a normal family routine. Personnel was also courteous and flexible. Very pleased with the work services.
Very satisfied with job done. All staff was very courteous and carefully explained what they were doing and why.
Very professional and did not try and do more than was needed. All team members were excellent and courteous.
Dear Mr. Meyer,
My husband and I recently had our lower level flooded. We were devastated by the destruction and immediately called SERVPRO. Devin Haffensberger and his team arrived shortly after our call. You can be so proud of Devin, Jane, Devin's Dad, BJ, and Santiago. They are wonderful employees and go beyond what is expected. I feel strongly in speaking up when someone does a great job! Please Thank them again for dealing with our frustration and helping to restore our condo so reconstruction can take place.
Nick and Dylan were first class. Thank you for excellent and professional service.
Thank you to Mike Raff, Santiago, and Chris for their prompt, courteous and professional service! Thanks also to JR for sending the team so quickly, communicating updates and other information.
Great job from all involved. Your staff made a stressful situation much better. Thank you for everything you did.
Nick was so nice and professional and he kept me updated with everything and it was the middle of the night. we really appreciate how helpful he was!
I am over pleased/happy/satisfied with the great work and attention I received during my first ever (and hopefully last) water damage at my salon. Not knowing what to expect, amount of time I would need to be closed, or what I would be required to do was very stressful.
Matt, Jordan and Rick came in and made quick work of the demolition and assured me they would take care of everything. Epuipment was set up to dry everything out for 4 days and Matt was amazing to work with. Always willing to work with me and get his information quickly when at the salon. As my husband and our friend were laying the new floor an issue was uncovered. Remembering we are all human and things happen, I made calls and the next day Matt was there to get noted what needed to be done to get me all back on track. Within the week, working around my salon being open daily, they had the demo finished and everything cleaned up and ready to roll again. I was so thankful and appreciative of the timely resolution and true apology for any inconvenience. I would recommend these 3 fellas and SERVPRO any day when a disaster happens. My mind was eased and the event less stressful knowing they had my best interest at heart. Thank you a million Matt, Jordan, and Rick!
Excellent service from an on-the-ball, locally owned company! I discovered a major leak in my new business at 9 am and the SERVPRO crew was on site within the hour. After what I expected to be a major disaster, they made quick work of mitigating the issue with great ease. I couldn't recommend this company enough with their great, knowledgeable staff! Thanks, SERVPRO!
All I can say is "Wow!" Your team was amazing, and so great to work with. Kelsey was out to my house in less than 45 minutes after speaking to the corporate office and did everything she could to help guide me through dealing with my water issue. She offered great advice for navigating the process with my homeowners insurance and I believe she truly cared about my protecting my property. John from the team was also great. They were quick and diligent about checking on the drying progress daily until everything was thoroughly dried out. I would highly recommend SERVPRO of Iowa City to anyone dealing with water damage in their home.
I am so impressed with the job Jorge and Blaine have done on my carpets. They are both very professional and they have cared that I be satisfied with the job they've done. An I am exceedingly satisfied. I'm very impressed with your employees. Both are hard working and very polite. Thank you!
Wonderful Team. Thank you for the daily feedback during the drying process.
Kelly and his team were great to work with. It's very stressful to see your home damaged, especially before our daughter's wedding weekend. They were kind, courteous, and unintrusive. I will highly recommend Kelly and his team..... Thank you.
Everyone was extremely friendly and easy to work with. It was very reassuring at this time of my loss. Questions answered with confidence in their work.
SERVPRO did an excellent job on my water and mold job. I had to have them out for two different jobs. They were professional people both times cordial and polite. Exceptional people. Documentation was emailed promptly. Work done quickly and to satisfaction. Will recommend to others.
I want to thank Brian S. and the SERVPRO team for the excellent and professional job he did after my water problem. He was courteous and explained what needed to be done and then followed through with the job. I'm so glad a co-worker of mine suggested your company. I will gladly recommend your services to my family and friends.
Excellent! Once they arrived I knew I had professionals that would take care of everything. They worked into the early morning to make sure everything was under control!. I had a sewer back up and they were my hero's on a Saturday night. I would hire them again.
Thank you so much for all the effort it took to take care of our "disaster". We couldn't have asked for a better crew, all of whom were exceedingly professional and polite. The work ethic displayed by the crew was truly refreshing. I had begun to think people no longer understood the concept of taking pride in their work, but that was certainly not the case with the crew that was here to take care of our water loss. Once again THANK YOU!
The only thing worse than the Monday returning from vacation is the Monday your office flooded while you were gone.
A huge thank you to Andy Martin, Borgstahl Plumbing, SERVPRO of Iowa City/Coralville/Ottumwa/Oskaloosa/Des Moines East & SW, Emma, Dan at AW Welt Ambrisco Insurance and Dana at Bradley & Riley PC for taking care of everything while I was gone.
Karyl had a water line break in her office while she was on vacation. She posted this review and pictures to our facebook page.https://www.facebook.com/karyl.bohnsack/posts/1348982665199588?comment_id=1349439181820603¬if_t=like¬if_id=1499740200874815
My friend recommended you to me. She said you did a mold job for her. I was very worried about the possibility of mold in my house and that I was hiring a reputable company. You all were very professional and arrived when you said you were going to. Thank you for your great service and I will recommend you too.
Your response time is amazing. I can't believe how fast you came and secured my house by boarding it up after the fire. I will recommend you to everyone.
Hey, I just want to let you know what an amazing job your employee, Darla, has done for us in regards to cleaning after our fire. She's amazing. I can't explain to everyone and you how much weight has been lifted off my shoulders to be able to move in to our home and not have to worry about cleaning a single thing after the demo and reconstruction. She needs recognition and I hope this message helps in some way. I have thanked her a million times already. Thank you again for all SERVPRO has done to help us.
We had a water intrusion that affected tow areas of our home. We discovered the problem at 9:30 in the evening. We contacted SERVPRO and they were at our home first thing in the morning when we requested them to be there. The whole crew was professional and did a great job of cleaning everything up and leaving us in great shape. I would recommend this company without a doubt for any of the services they offer.
They did a fantastic Job, very quick to respond when I called. I can not say enough to express how great Logan was, he was very professional and went out of his way to take the time to explain the whole process to me and as new new property manager that was great. Mike was the supervisor and he also was professional and polite. Other staff were John and Nick they were professional as well. The staff were so helpful and quick to get me help. I will absolutely recommend SERVPRO to other property managers and my friends.
Really fine job. Showed up quicker then we thought they could. They were excellent. Thank you.
Fantastic people, if you ever have a need for their services these are the people to contact. Extremely professional and excellent communicators, could not ask for more.
I had my roof effected by a downed tree. SERVPRO came right away to fix it. Thank you to your amazing staff for protecting my home from further damage.
As the sales manager for SERVPRO, I see so many times people in our industry struggling with the loss after an event. Storm Damage is so hard because it is such a shock and can be traumatic. Being there to help individuals out after a loss is an honor. Being able to reassure them that this is going to be okay and we are here to help is very special. I have seen lightening strikes that have caused house fires. I have seen wind that has downed trees and damaged buildings. Hail that has broken car windows. Being able to help people get through their time of need is very special and it is humbling to watch our trained and expert staff repair peoples property and lives. We are all honored to help those who need us.
It was great to have someone out so quickly after our house was struck by lightening. They came and boarded up the area that the lightening had struck and caused a fire, the same day that I called. The quick response is so appreciated.
I would recommend SERVPRO to anyone. We had a tornado that affected our town and our Christian Church. The tornado took out 3 stain glass windows and damaged others. There was shattered glass inside the church. It scratched pews and other things. I was very impressed with all the guys that worked at the church. They were excellent. They were friendly, professional and pointed out things even we missed initially. SERVPRO was fantastic.
We had a very odd construction situation come up and we had to have two floors of a large hospital building opened up unexpectedly for a tour. We called in a rush and talked to Billy, SERVPRO's General Manager, at 7 pm on a Sunday night. Billy met with me right away on Monday at 8 am. The next day he had 30 people there to do a post construction cleaning of two floors of a new hospital building. The employees that were leading the crews were exceptional and knew their stuff and didn't ask a lot of questions. They got it done and we were very pleased.
We had SERVPRO of Iowa City clean the house after we found elevated levels of mold spores in our house. It was making my husband very sick. They threw away anything they thought to be at risk of having spores. They fogged the whole house to kill the spores. We now have good air quality in our house and my husband is fine.
I manage a video games store in Coralville. The building next door had a fire. SERVPRO came in and cleaned up and removed the odor from the building. It was a great experience. They had a nice and professional crew. They bent over backward for us. In less then a week we were back up and running.
We had mold in our building. We reached out to SERVPRO and were very pleased with the service we got. We will use you again. It has been a few damp months and we have not had any regrowth. We had lots of problems before.
My experience with SERVPRO was very pleasant. We had a fire at the apartment complex that I managed in the middle of the night about 3 am. I reached out to SERVPRO in the middle of the night and in short time they arrived and immediately started remediating the damage. They worked really well with our sub contractors as well. Very Pleasant Experience.
We hired SERVPRO to clean a car for us. We own an auto body business. There was a dead mouse/rat at some point in the car and caused a terrific odor. The estimator came right away, told us what needs done, they completed the work and it went very well.
SERVPRO is just terrific. We called the night of our fire and they had guys there the very next morning and they got right to work. They were very responsive and did a great job. Very happy with the work they do.
SERVPRO is fantastic. I called my family and they recommended you as I did not know who to call as this was my first fire. I was having difficulty getting ahold of my agent to file a claim so called you directly. The adjuster enjoys working with you too. You were professional, kind, courteous, and explained equipment. Your technicians know their job. Very Impressed.
Maxine had an electrical fire. She wrote to our SERVPRO about our employee, Tracy. Tracy is our warehouse supervisor who handles the pack outs and cleaning of our customers belongings.
"Keep up the good work, especially your Tracy. Thanks. She is the best and knows her job"
Had a water damage at our house due to a washing machine line breaking. The SERVPRO team was extremely helpful during a stressful time. The team kept us updated throughout the entire process. Thank you.
SERVPRO is MARVOULOUS. I had 28 music boxes you returned after being cleaned without damaging a one. Sylvester and Twitty Bird music box with all detail was safe.
July 12th in crawl space of my house I had a fire. Lots of water to put out fire. Then got black mold in the house because it took a while to get all the estimates back. SERVPRO came and removed 80 boxes that they could clean and save. They did a great job. Now I just have to sort through all my returned boxes. They are so very helpful and did a great job. I don't know what I would have done without all the people at SERVPRO.
Our basement flooded from a broken city water pipe. Water covered whole basement. Called SERVPRO in afternoon. They are about an hour away. They came and worked well into evening. Basement drains eventually drained water. They removed and disposed of carpet pad in plastic bags, loosened paneling to allow air circulation behind it, and set up their dehumidifiers and fans before going home. They took pictures of damages and forwarded them to our insurance company. We only had to be here to let them in. They did an excellent job from start to finish.
What a wonderful blessing to stay in our home without burning eyes and coughing as a result of the black mold; you and your group did a wonderful job of eradicating the mold. We especially appreciate the fact that you were able to pull all of this off while we were gone out of state. Leslie got Ben Franklin out yesterday afternoon regarding the water leak and they are taking care of it.....thank you for the heads-up. I also greatly appreciate how you kept me in the loop during the process...it is greatly appreciated as well. I will highly recommend SERVPRO to any of my friends, family and contacts.
Thank-you again to all of you who were involved with assisting me with my water damage. You all are pros and help take the stress level down during a very stressful time! John and Keiffer, the demolition crew did an outstanding job of answering my questions and taking great care that my newly refinished oak floor was not damaged with the demo of wet plaster and drywall.
Not too much impresses me, but your team was fantastic. Got in, worked hard, got done. I have already bragged about your service to people that I have discussed my water problem with. I have posted my positive experience on Facebook for all to see. A special thanks to Clinton. I will keep Clinton and SERVPRO on speed dial! Thank you very much!
Very professional and prompt service.
Lauren, Brian, and SERVPRO Team, Thank you for your support and excellent communication during our turnover period! We appreciate all you do!
They were great!
Thank you for sending Jerry and Brian to clean our carpets last week. They were very professional and did a great job reviewing our stains and trouble spots in the carpet. Even when they had trouble with the extraction machine, they remained calm and explained what was happening and they were getting another truck over if needed. I just wanted you to know you've got a great crew and I appreciate the great job they did! Thank you
Thank you! Your guys were so nice, efficient, and always took the time to answer questions. You made our awful situation much better! Thanks again!
I rate equally high the OUTSTANDING follow up services, and also the final cleaning done so well! The administrative team were all professional and very helpful and excellent through the whole process! "10's" and many thanks to all!
I wanted to write and let you know how pleased Cheryl and I were with the great job everybody performed in cleaning the 98 windows we have in our house. Not only did your entire crew get the windows and screens spotless, they also did a magnificent job in getting the sills looking new again. In addition to the wonderful service, the job was finished in less that half the time SERVPRO initially estimated, and did so without compromising the cleaning.
[I have not] seen such professional, polite workers like them in a long time. They were so friendly and professional and [I] was impressed.
We really appreciate all your help the last few months and we really enjoyed working with you. Happy holidays to you, your family at home and at SERVPRO.
Thank you. The carpets look AMAZING! I will recommend you to anyone looking for a professionally cleaned carpet in the area.
Thank you all so much for the work you did cleaning up our basement after our big water spill. Thank you for sticking with us and showing up everyday until the job was completed We certainly will recommend you guys to anyone needing this great service!