What our Customers say...
Water Damage Testimonials
My wife and I couldn't have been more pleased with SERVPRO from start to finish. They came out the night we discovered our flooded basement at 9:00 pm and didn't leave until everything was cleaned out with driers running full-go about 2:30 in the morning--well after we were in bed upstairs! They were fabulous and very professional every step of the way. We were very impressed.
Every employee that entered our home was courteous, kind, and professional but Jane Rose, who was our main contact throughout, was outstanding! She returned emails and phone calls promptly kept on top of everything and were the ultimate professional. I wouldn't hesitate a nanosecond to use them again. Thank you for all that SERVPRO has done.
Sincerely, Joe and Trish C
Linda said she was 110% happy with EVERYTHING SERVPRO did for her. She said Devon specifically was a gem, he mentioned to her "don't worry Linda we will take care of it" and we did, she was super super impressed with us and wanted to make sure Devon got the recognition he deserved. She did ask if there was anything she could do for SERVPRO/Devon, because she was just so proud at how everything turned out.
Brian Sabers and his team assisted with water mitigation in our West Liberty home recently. They were prompt, respectful, diligent, and communicated thoroughly each step of the mitigation process. The total bill was a few dollars lower than the agreed-to cost for their service. We would use the IC/Coralville SERVPRO team again.
A giant THANK YOU for taking care of the mess in my house (behind the fridge and my soaked, mold-growing carpet). Your team was magnificent: efficient, cheerful, careful, and informative...and there were different people each of the days they were here. You can be proud.
[SERVPRO] colleagues are very professional and had a calming effect on me and my anxieties about the water damage. In fact, they took charge and did it in such an easy-going way, I actually enjoyed working with them on a Sunday. The realtors were concerned about having to remove their paper files from several cabinets, but your team just moved the cabinets out of the way without having to empty them. Anyway, I have included some of my colleagues on this communication to remind us all that SERVPRO is the company to call when things go bad. Thanks again!
The team was above outstanding in their service. Both my sister and I would wholeheartedly recommend your company to anyone.
Thank you guys for a super job!
Devon, Chris, Jeff, and Brian were top shelf professionals. My family is thankful for the care and compassion displayed.
Explanation of what's going on was appreciated.
Response was great even though there was multiple flooding issues from recent rainfall. Brought the right and quantity of equipment and tried to keep unnecessary damage minimal making it easier to get back to a normal family routine. Personnel was also courteous and flexible. Very pleased with the work services.
Very satisfied with job done. All staff was very courteous and carefully explained what they were doing and why.
Very professional and did not try and do more than was needed. All team members were excellent and courteous.
Dear Mr. Meyer,
My husband and I recently had our lower level flooded. We were devastated by the destruction and immediately called SERVPRO. Devin Haffensberger and his team arrived shortly after our call. You can be so proud of Devin, Jane, Devin's Dad, BJ, and Santiago. They are wonderful employees and go beyond what is expected. I feel strongly in speaking up when someone does a great job! Please Thank them again for dealing with our frustration and helping to restore our condo so reconstruction can take place.
Nick and Dylan were first class. Thank you for excellent and professional service.
Thank you to Mike Raff, Santiago, and Chris for their prompt, courteous and professional service! Thanks also to JR for sending the team so quickly, communicating updates and other information.
Great job from all involved. Your staff made a stressful situation much better. Thank you for everything you did.
I am over pleased/happy/satisfied with the great work and attention I received during my first ever (and hopefully last) water damage at my salon. Not knowing what to expect, amount of time I would need to be closed, or what I would be required to do was very stressful.
Matt, Jordan and Rick came in and made quick work of the demolition and assured me they would take care of everything. Epuipment was set up to dry everything out for 4 days and Matt was amazing to work with. Always willing to work with me and get his information quickly when at the salon. As my husband and our friend were laying the new floor an issue was uncovered. Remembering we are all human and things happen, I made calls and the next day Matt was there to get noted what needed to be done to get me all back on track. Within the week, working around my salon being open daily, they had the demo finished and everything cleaned up and ready to roll again. I was so thankful and appreciative of the timely resolution and true apology for any inconvenience. I would recommend these 3 fellas and SERVPRO any day when a disaster happens. My mind was eased and the event less stressful knowing they had my best interest at heart. Thank you a million Matt, Jordan, and Rick!
Excellent service from an on-the-ball, locally owned company! I discovered a major leak in my new business at 9 am and the SERVPRO crew was on site within the hour. After what I expected to be a major disaster, they made quick work of mitigating the issue with great ease. I couldn't recommend this company enough with their great, knowledgeable staff! Thanks, SERVPRO!
All I can say is "Wow!" Your team was amazing, and so great to work with. Kelsey was out to my house in less than 45 minutes after speaking to the corporate office and did everything she could to help guide me through dealing with my water issue. She offered great advice for navigating the process with my homeowners insurance and I believe she truly cared about my protecting my property. John from the team was also great. They were quick and diligent about checking on the drying progress daily until everything was thoroughly dried out. I would highly recommend SERVPRO of Iowa City to anyone dealing with water damage in their home.
Wonderful Team. Thank you for the daily feedback during the drying process.
Kelly and his team were great to work with. It's very stressful to see your home damaged, especially before our daughter's wedding weekend. They were kind, courteous, and unintrusive. I will highly recommend Kelly and his team..... Thank you.
Everyone was extremely friendly and easy to work with. It was very reassuring at this time of my loss. Questions answered with confidence in their work.
I want to thank Brian S. and the SERVPRO team for the excellent and professional job he did after my water problem. He was courteous and explained what needed to be done and then followed through with the job. I'm so glad a co-worker of mine suggested your company. I will gladly recommend your services to my family and friends.
Excellent! Once they arrived I knew I had professionals that would take care of everything. They worked into the early morning to make sure everything was under control!. I had a sewer back up and they were my hero's on a Saturday night. I would hire them again.
Thank you so much for all the effort it took to take care of our "disaster". We couldn't have asked for a better crew, all of whom were exceedingly professional and polite. The work ethic displayed by the crew was truly refreshing. I had begun to think people no longer understood the concept of taking pride in their work, but that was certainly not the case with the crew that was here to take care of our water loss. Once again THANK YOU!
The only thing worse than the Monday returning from vacation is the Monday your office flooded while you were gone.
A huge thank you to Andy Martin, Borgstahl Plumbing, SERVPRO of Iowa City/Coralville/Ottumwa/Oskaloosa/Des Moines East & SW, Emma, Dan at AW Welt Ambrisco Insurance and Dana at Bradley & Riley PC for taking care of everything while I was gone.
Karyl had a water line break in her office while she was on vacation. She posted this review and pictures to our facebook page.https://www.facebook.com/karyl.bohnsack/posts/1348982665199588?comment_id=1349439181820603¬if_t=like¬if_id=1499740200874815
Had a water damage at our house due to a washing machine line breaking. The SERVPRO team was extremely helpful during a stressful time. The team kept us updated throughout the entire process. Thank you.
Our basement flooded from a broken city water pipe. Water covered whole basement. Called SERVPRO in afternoon. They are about an hour away. They came and worked well into evening. Basement drains eventually drained water. They removed and disposed of carpet pad in plastic bags, loosened paneling to allow air circulation behind it, and set up their dehumidifiers and fans before going home. They took pictures of damages and forwarded them to our insurance company. We only had to be here to let them in. They did an excellent job from start to finish.
Thank-you again to all of you who were involved with assisting me with my water damage. You all are pros and help take the stress level down during a very stressful time! John and Keiffer, the demolition crew did an outstanding job of answering my questions and taking great care that my newly refinished oak floor was not damaged with the demo of wet plaster and drywall.
Not too much impresses me, but your team was fantastic. Got in, worked hard, got done. I have already bragged about your service to people that I have discussed my water problem with. I have posted my positive experience on Facebook for all to see. A special thanks to Clinton. I will keep Clinton and SERVPRO on speed dial! Thank you very much!
They were great!
Thank you all so much for the work you did cleaning up our basement after our big water spill. Thank you for sticking with us and showing up everyday until the job was completed We certainly will recommend you guys to anyone needing this great service!